Store Policies

Returns & Refunds

 

If you are not entirely satisfied with your purchase, we're here to help.


Returns
 

You have 30 days to return an item from the date it was purchased.

 

To be eligible for return, items must be unused and in the same condition as purchased.

 

Items must be in the original packaging.

 

Customers need to have the receipt or proof of purchase.

We do not offer returns on sale items.


When returning your item we will inspect it, notify you of the decision and organise a refund.


Warranty Procedure

 

If you feel a product has a viable warranty claim under the specific conditions of the manufacturer, please fill out our warranty form to initiate the warranty process.

For bike and snowboard equipment please note the serial number and include a clear photo of the serial number.

Refunds

If your return is approved, we will can refund to your credit card or with cash. You can also use it as store credit at a later date if you have a store account at Evolution.

 

You will receive the credit within a week, depending on your card issuer's policies.

Contact Us

 

If you have any other questions regarding returns or refunds please contact us at shop@evolutionwhistler.com

Further contact details are at the bottom of this page.

 

 

Rental Information

 

 

The easiest way to book your bike rental is through our CheckFront service found here

Using the menu bar you can navigate between all our rental offerings from DH to Valley Trail bikes. Simply specify your date and pick your model of bike, and go on to complete your rider details and bike setup. 

 

Through our online system you can pay for damage waivers and sign the liability release, making it easy on the day of your ride.

 

Our online reservation system has a secure payment system via PayPal.

 

Cancellations will be refunded in full if made 48 hours or longer before the reservation date.

 

Before your ride.

 

 

You will be receiving a separate email with the Liability Waiver to read and sign before you arrive.

Please ensure you have all your documents to collect your bike from us.

Should you not have your documents, you will unfortunately not be able to rent a bike. Please see terms & conditions below for more details

 

We will have the bikes set up per the rider weight and brake preference you noted on the booking form. Please email or call us if you need to change/update the rider weight or brake set-up.

 

All riders must wear a helmet. We have TLD DH helmets available to rent for $15/day and armour pad sets which include knee and elbow for $10/day - no need to reserve helmets or armour. The XC/Trail helmets are come free of charge.

 

Remember to bring your riding shoes, gloves, goggles and any other gear you prefer to ride with. Prepare for a day on the hill!

 

If you have pedals that you would like to ride with (SPD or flats) please bring them along and we can put them on any bike you are renting. 

On the day

 

Evolution opens at 9:30am and closes at 8pm (2021 season). Evolution is located between the main Village Square (Grocery Store, Liquor Store, Araxi's) and the Conference Centre. There is parking at the Conference Centre or at the hotel entrances of Adara, Crystal Lodge and Listel. There is also parking at the Village Day Lots

 

When you arrive at the store please and allow 15-25 minutes for finalising the booking and your bike set-up.

If you need advise on where to ride please head to our trail guide page.

If you need advise for food and drink during your day, you can read more about some of our favourite spots here

Remember you are engaging in a strenuous physical activity, it is best to fuel up and warm-up accordingly 

If you are planning on going for a longer trail ride and further away from any assistance, we can equip you with a spare tube, tire levers and a pump.

 

We encourage customers to return the bike during their lunch break, to be securely locked at the store. Cards and IDs can be returned until you are ready to take the bike out again.

Bikes must be returned each evening 30 minutes before the shop closes for storage and tuning.

 

Please rinse bikes at the wash station at the bottom of the Bike Park before returning them each evening. If the bike is returned to us dirty we will charge a $20 cleaning fee.

 

We offer 10% off any additional purchases in Evolution Whistler during your rental period.

Contact Details
shop@evolutionwhistler.com
1-604-932-2967
Helpful Numbers

Please feel free to send us any feedback on our booking process or your rental experience

Contact us at shop@evolutionwhistler.com

 

LEAVE US A REVIEW: https://goo.gl/REtxzl

Rental Terms & Conditions

 

 

All renters are required to fill out the Release of Liability form, and there is an optional Damage Waiver that may be purchased for $30 per day to cover damages to the rental equipment - the Damage Waiver does not cover theft or negligent use. It takes about 10 minutes to fill out the paperwork; you are also welcome to come in the day or evening before your rental reservation to fill out the paperwork - It is only necessary once per rental period.

 

You must have a valid credit card and Government ID in order to rent a bike with us. These are securely kept with your paperwork for the duration of the rental. This is a non-negotiable condition for our rentals and is there to protect us from theft. We realise this can be an inconvenience for some however we ask that you plan your trip accordingly with this condition.


If you do not have your documents when picking up your bike we are more than happy to give you a full refund or move your reservation to another date.
 

**NOTE: Whistler Bike Park ticket purchase requires that you show ID - please purchase and pick up your ticket BEFORE coming to pick up your rental bike**


All riders must wear a helmet.
 

All under 18s must have a guardian present during their booking

 

Multi-Day pricing applies to the same bike booked for multiple days for the same rider. The days do not have to be consecutive.
 

We offer Valley Trail bikes, full suspension trail bikes and DH bikes. It is for this reason that we only let our DH bikes be used for the park. Whistler bike park is a huge bike park and you will have the most fun on a purpose built DH bike. Under no circumstances are trail bikes to be used on uplift served trails.

Rental Bikes should be returned to Evolution as a possible should any issue with the Bicycle arise.              

No adjustments to the suspension, tire pressure or mechanics of the Rental Bike are to be made. Return to Evolution for adjustments by our technicians.                   

Return the Rental Bike to Evolution by 7:30pm ($20 fee after 8pm) .

                             

Bikes need to be rinsed off before return. If the bike is returned to us dirty we will charge a $20 cleaning fee.

 

The reservation payment is refundable if you cancel a minimum of two full days in advance: 604-932-2967 / shop@evolutionwhistler.com

 

We reserve the right to withdraw a reservation at any point.

All prices are in Canadian funds and are subject to the 5% GST

 
 
 
 

Data & Privacy Policy

Evolution Whistler Store Website

Effective date: 01/06/2021

 

www.evolutionwhistler.com (the "Site") is owned and operated by Velocity Sports Holdings. Ross Daniels is the data controller and can be contacted at: shop@evolutionwhistler.com

 

Purpose

 

The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

  1. The personal data we will collect;

  2. Use of collected data;

  3. Who has access to the data collected;

  4. The rights of Site users; and

  5. The Site's cookie policy.

 

This Privacy Policy applies in addition to the terms and conditions of our Site.

GDPR

For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the "GDPR"). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.

 

We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR.

 

Consent

By using our Site users agree that they consent to:

  1. The conditions set out in this Privacy Policy.

When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.

 

You can withdraw your consent by contacting social@evolutionwhistler.com.

 

Legal Basis for Processing

We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.

 

We rely on the following legal bases to collect and process the personal data of users in the EU:

  1. Users have provided their consent to the processing of their data for one or more specific purposes; and

  2. Processing of user personal data is necessary for us or a third party to pursue a legitimate interest. Our legitimate interest is not overridden by the interests or fundamental rights and freedoms of users. Our legitimate interest(s) are: We want users to get the best online experience and receive offers and product recommendations that are inline with their own interests..

 

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

 

Data Collected Automatically

When you visit and use our Site, we may automatically collect and store the following information:

  1. IP address;

  2. Location;

  3. Clicked links; and

  4. Content viewed.

Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

  1. First and last name; and

  2. Email address.

This data may be collected using the following methods:

  1. User's can sign up to a mailing list.

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

 

The data we collect automatically is used for the following purposes:

  1. To optimise our website in order to increase retention, return rate and overall user experience.

 

The data we collect when the user performs certain functions may be used for the following purposes:

  1. Community Engagement.

Who We Share Personal Data With

 

Employees

We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Third Parties

We may share user data with the following third parties:

  1. WIX.

We may share the following user data with third parties:

  1. Personal Information.

We may share user data with third parties for the following purposes:

  1. Our site is hosted by WIX and is therefore tied to their Privacy Policy.

 

Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.

 

Other Disclosures

 

We will not sell or share your data with other third parties, except in the following cases:

  1. If the law requires it;

  2. If it is required for any legal proceeding;

  3. To prove or protect our legal rights; and

  4. To buyers or potential buyers of this company in the event that we seek to sell the company.

 

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data

User data will be stored for 5 Years.

 

You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data

In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities. All data is only accessible to our employees. Our employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employee's termination.

 

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

 

Your Rights as a User

Under the GDPR, you have the following rights:

  1. Right to be informed;

  2. Right of access;

  3. Right to rectification;

  4. Right to erasure;

  5. Right to restrict processing;

  6. Right to data portability; and

  7. Right to object.

Children

We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact our privacy officer (contact details below).

 

Do Not Track Notice

Do Not Track ("DNT") is a privacy preference that you can set in certain web browsers. We do not track the users of our Site over time and across third party websites and therefore do not respond to browser-initiated DNT signals. We are not responsible for and cannot guarantee how any third parties who interact with our Site and your data will respond to DNT signals.

How to Opt-Out of Data Collection, Use or Disclosure

In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:

  1. You can opt-out of the use of your personal data for marketing emails. You can opt-out by clicking "unsubscribe" on the bottom of any marketing email or emailing social@evolutionwhistler.com.

 

Cookie Policy

 

A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

 

We use the following types of cookies on our Site:

  1. Functional cookies
    Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits;

  2. Analytical cookies
    Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc; and

  3. Targeting cookies
    Targeting cookies collect data on how you use the Site and your preferences. This allows us to personalize the information you see on our Site for you.

Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Complaints

If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the Office of the Privacy Commissioner of Canada. https://www.priv.gc.ca/en/report-a-concern/file-a-formal-privacy-complaint/

Contact Information

 

If you have any questions, concerns or complaints, you can contact our privacy officer, Ross Daniels, at:

shop@evolutionwhistler.com

 

COVID-19 Action Plan

Following the guidelines of the Provincial Health Authority, we have created a specific Covid-19 Action Plan for our store

  • Established hygiene practices and proper Covid-19 protocol has been communicated to all staff

  • Currently, all customers & employees must sanitize before entering the store

  • Maximum six customers plus the staff inside the shop at one time.

  • The shop has been fitted with sufficient signage outlining these measures before entering.

  • We have 3 fans and a ventilation system running at all times and our two doors are open throughout our working hours.

  • Our rental items are sanitized before and after any customer contact.