Evolution Whistler is a local and independently owned retail, rental and service shop specializing in performance mountain bicycles – as well as snowboards in the winter months. We are currently recruiting for a second Bicycle Service Shop Supervisor & Lead Mechanic for our busy service and high performance rental shop and store in the heart of Whistler village, British Columbia. Evolution Whistler has been representing the core side of mountain biking for the Whistler locals and tourists since 1995. Our motto is to continue to represent the core, competent, knowledgeable side of mountain biking in the town that is truly the world’s MTB Mecca by helping riders have the best experience possible in the mountains.

Job details:

• Bicycle Service Shop Supervisor

• Wage: $34.00/hour

• Benefits: Whistler Blackcomb Bike Park pass and Whistler Blackcomb Winter Season pass; RRSP savings matching up to $100/mo; yearly signing bonus of $500 plus yearly additional RRSP bonus contribution match of $250.

• Schedule: 40 hours per week

• Year-round, ongoing position

• Business address and location of employment: 8-4122 Village Green, Whistler, British Columbia, V8E 1G9

• Business Contact: Owner, Jenine Schramm 604-905-9873, info@evolutionwhistler.com, Store contact: 604-932-2967

• Language of work: English

Job duties:

• Supervise, coordinate, schedule and assign duties to the service shop mechanics; 

• Collaborate and communicate with the other Service Shop Supervisor (two total supervisors), Service Shop Manager and Retail Shop Manager to oversee and adjust shop procedures and standards. Collaborate on improving and maintaining procedures to maximise service output and the quality of service completion

• Provide expert technical knowledge & service skills of all components of current DH, Enduro and Trail bikes for all of the mechanics working under you and be able to teach the skills of repairing and replacing ALL components of all types of mountain bikes to the mechanics throughout each work day

• Provide clear procedures on tuning, repairing and maintaining our performance DH MTB fleet and supervise the mechanics executing the rental fleet service. 

• Inspect the mechanics’ work throughout the day to ensure our service standards are upheld at all times

• Understand the consistency of our high standards is not only imperative to our business, but also to the lives and well-being of our customers riding the bicycles we service

• Resolve any customer conflicts that arise from servicing bicycles in our service shop

• Maintain our deep inventory of components for servicing bicycles by running weekly inventory reports, counts and placing weekly orders to maintain the inventory levels. Collaborate with the other other service shop supervisor and service shop manager to find distributors of parts and tools required by the service shop.

• Complete warranties for components which have been deemed warranty by our service shop procedures

• Complete service job write-ups under customer files as well as supervise the mechanics entering service job write-ups

• Perform open and close procedures including watching over the fleet of performance mountain bikes and our customers’ high performance bicycles as they are locked properly in our racks daily.

• Organize each day’s service job priorities in the morning and throughout every work day

• Recommend actions to improve shop procedures

• Assist with the recruitment of new staff;

• Set a positive example for the service shop mechanics to follow regarding customer service, organization and complete and competent procedure execution;

• In the winter months also supervise and perform set-up and servicing of snowboards (Exclusively supervising service of mountain bikes from March 15~ Nov 15, and supervising service of both bicycles and snow equipment for 4 months)

• Respond to service shop emails throughout each day.

Requirements:

• Prior experience as a bicycle mechanic – minimum 4 years

• Prior experience in supervision of employees - minimum 6 months

• Excellent technical knowledge of current DH, Enduro and Trail bikes and components and the servicing and repair of all bicycle components

• Ability to teach service skills including: building and truing wheels; complete tear down and rebuild of Fox and RockShox forks including dampers and chargers; replacing headset, hub and frame bearings; complete tear down and re-build of pressurized rear shocks

• Technical understanding of Snowboard equipment and gear

• Proper grammar for composing emails to customers.

• Be able to set a good example of being organized, a good listener, and a kind, friendly and knowledgeable customer service provider.

How to apply: 

Interested applicants can send their cover letter and resume by email to info@evolutionwhistler.com or by mail to our business address given above.